Shipping & Returns
Shipping Policy
We are pleased to offer free shipping for all orders within Switzerland. Your order will be processed and shipped within 2 to 3 business days. Once your order has been shipped, you will receive a tracking number so you can track your delivery.
We strive to deliver your products quickly and efficiently to provide you with a smooth shopping experience.
If you have any questions regarding your order or shipping, please do not hesitate to contact us.
Return & Refund Policy
Thank you for shopping with us! We want to ensure that you are satisfied with your purchase. However, if there is any issue, please read our return and refund policy below:
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Right of Withdrawal
As a consumer in Switzerland, you have the right to withdraw your purchase within 14 days from the day you received the goods. To exercise your right of withdrawal, you must inform us within the 14-day period that you wish to return the goods.
2. How to Return Items
To initiate a return, please contact us at [Your Contact Information] and provide the following details:
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Your order number
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The products you wish to return
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The reason for the return (optional)
Once we receive your return request, we will provide you with detailed instructions for returning the products.
3. Return Deadline
The return must be made within 14 days of your withdrawal declaration. The items must be in perfect condition, unused, and returned in the original packaging with all accessories and documentation.
4. Refund Process
After receiving and inspecting the returned products, we will process your refund within 14 days. You will receive the full purchase price of the returned items, including any original shipping costs (if applicable). The refund will be issued to the original payment method unless another arrangement has been made.
5. Return Shipping Costs
Unless the products are defective or there is an error on our part, you will be responsible for the return shipping costs. We recommend using an insured shipping method as we cannot be responsible for lost returns.
6. Exemptions
The right of withdrawal does not apply to:
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Products that have been opened or activated after delivery (e.g., activated software)
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Customized or personalized products
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Sealed products that have been opened after delivery, unless this is not possible for hygiene or safety reasons
Accessories that are unused and still sealed can, however, be returned if they meet the above conditions.
7. Defective or Faulty Products
If you have received a defective or faulty product, please contact us immediately. We will offer you a repair, exchange, or refund, depending on the situation.
8. Contact Us
If you have any questions regarding a return or refund, or need assistance, please contact our customer service team at: [Your Contact Information]
Thank you for your trust in [HomeSphere], and we look forward to assisting you with your purchase!